Refund Policy

1. General Refund Policy

As Duskz provides digital products delivered instantly upon purchase, we maintain a strict refund policy:

• All sales are final once the license key has been delivered
• Refunds are evaluated on a case-by-case basis
• Valid technical issues may qualify for refunds or replacements
• Contact us within 24 hours of purchase for the best chance of resolution

2. Eligible Refund Reasons

You may be eligible for a refund in the following situations:

✅ Valid Reasons:

• Product Not Working: The software fails to launch or function despite following setup instructions
• Wrong Product: You accidentally purchased the wrong version (Standard vs Premium)
• Duplicate Purchase: You were charged multiple times for the same order
• License Key Issues: Your key was invalid or already used when delivered
• System Incompatibility: Product doesn't work with your system (Windows version issues)

3. Refund Request Process

To request a refund, follow these steps:

Step 1: Contact Support

Join our Discord server and open a support ticket:

https://discord.gg/u85uVGhMBF

Step 2: Provide Information

Include the following in your ticket:

• Order ID or transaction receipt
• Email address used for purchase
• License key (if received)
• Detailed description of the issue
• Screenshots or error messages (if applicable)

Step 3: Troubleshooting

Our support team will attempt to resolve your issue first. Many problems can be fixed without requiring a refund.

Step 4: Decision

If the issue cannot be resolved, we'll review your refund request and respond within 24-48 hours.

4. Refund Timeline

If your refund is approved:

• Refunds are processed within 3-5 business days
• The refund will be issued to your original payment method
• Bank processing may take an additional 5-10 business days
• You'll receive confirmation once the refund is processed

5. Chargebacks

6. Replacement Keys

In some cases, we may offer a replacement key instead of a refund:

• If your key was flagged incorrectly
• If there was a technical issue with key generation
• If you can demonstrate the key never worked

Replacement keys are issued at our discretion.

7. Alt Accounts Refund Policy

For alt accounts purchases:

• You must verify account access within 24 hours of purchase
• If login credentials don't work, we'll provide a replacement or refund
• Once you've logged in successfully, sales are final
• We're not responsible for accounts banned after delivery

8. Partial Refunds

In certain situations, we may offer a partial refund:

• Product has limited functionality compared to description
• Significant delays in receiving license key
• Issues that reduce but don't eliminate product value

Partial refund amounts are determined on a case-by-case basis.

9. Store Credit

Instead of a monetary refund, we may offer:

• Store credit for future purchases
• Upgrade to Premium at a discounted rate
• Extended license duration

Store credit never expires and can be used on any product.

10. No Refund After Detection

Important Notice: External tools for Roblox carry inherent detection risks. We work hard to keep Duskz undetected, but:

• No external tool is 100% undetectable forever
• Roblox continuously updates their anti-cheat
• Updates and fixes are provided, but detection can happen
• Refunds are NOT provided if the product gets detected

By purchasing, you acknowledge and accept this risk.

11. Contact for Refund Requests

To request a refund or discuss an issue:

Discord: https://discord.gg/u85uVGhMBF

Open a support ticket and our team will respond as quickly as possible. Most issues are resolved within 24 hours.